Privacy policy

Privacy policy

Responsible for the data processing is:
Bettina Scheinert - Nikon Service Point Dresden
Schweizer Strasse 3a
Dresden
Germany
Email: service@nikonservice-dresden.de

Phone: 03518626290

We are pleased that you are interested in our online shop. Protecting your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Access data and hosting

You can visit our website without providing any personal information. Each time a website is called up, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to protect our overriding legitimate interests in a correct presentation of our offer in accordance with Article 6 Paragraph 1 Sentence 1 lit. f GDPR. All access data will be deleted no later than one month after the end of your visit to the site.

1.1 hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data as well as all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this Privacy Policy.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection: Canada, New Zealand, Japan, United Kingdom, USA.

There is a decision by the European Commission on an appropriate level of data protection for the USA as a basis for third-country transfers, provided the respective service provider is certified. Until certified by our service providers, data transfer will continue to be based on this basis: standard data protection clauses of the European Commission.

Our service providers are located and/or use servers in these countries: Australia, India, Singapore.
There is no adequacy decision from the European Commission for these countries. Our cooperation with you is based on these guarantees: European Commission Standard Data Protection Clauses

1.2 Content Delivery Network

In order to shorten loading times, we use a so-called Content Delivery Network (“CDN”) for some offers. With this service, content, such as large media files, is delivered via regionally distributed servers of external CDN service providers. Access data is therefore processed on the servers of the service providers. Our service providers work for us as part of order processing.
Our service providers are located and/or use servers in countries outside the EU and the EEA. There is no adequacy decision from the European Commission for these countries.
Our cooperation with you is based on standard data protection clauses from the European Commission. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact option described in this data protection declaration.

2. Data processing for contract processing and for establishing contact

2.1 Data processing for contract execution

For the purpose of contract processing (including inquiries about and processing of any existing warranty and non-performance claims as well as any statutory updating obligations) in accordance with Article 6 Paragraph 1 Sentence 1 lit. b GDPR, we collect personal data if you provide it to us as part of your Submit your order voluntarily. Mandatory fields are marked as such, since in these cases we need the data to process the contract and we cannot send the order without providing them. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this data protection declaration. After the contract has been fully processed, your data will be restricted for further processing and will be deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 Para. 1 S. 1 lit.c GDPR, unless you have expressly requested further use of your data in accordance with Art 6 Para. 1 S. 1 lit. a GDPR or we reserve the right to use data that goes beyond this, which is permitted by law and about which we will inform you in this declaration.

2.2 customer account

If you have given your consent to this in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account and for storing your data for further future orders our website. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this data protection declaration or using a function provided for this purpose in the customer account. After deleting your customer account, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 Paragraph 1 Sentence 1 lit. which we inform you in this declaration.

2.3 Contact

As part of customer communication, we collect personal data to process your inquiries in accordance with Art. 6 Paragraph 1 Sentence 1 lit. Mandatory fields are marked as such, because in these cases we need the data to process your contact. Which data is collected can be seen from the respective input forms. After your request has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 Paragraph 1 Sentence 1 lit. about which we inform you in this declaration.

 Live chat tool Userlike

For the purpose of customer communication, we use the live chat tool of Userlike UG (limited liability), Probsteigasse 44-46, 50670 Cologne, Germany ("Userlike"). This serves to safeguard our overriding legitimate interests in effective and improved customer communication in accordance with Article 6 Paragraph 1 Sentence 1 lit. f GDPR. Userlike works for us on our behalf.

 Zendesk live chat tool

For the purpose of customer communication, we use the live chat tool of Zendesk, Inc., 1019 Market Street, San Francisco, CA 94103, USA (“Zendesk). This serves to protect our legitimate interests in effective and improved customer communication in accordance with Art. Zendesk works for us on our behalf.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are based and / or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission. 

 Live chat tool WhatsApp

For the purpose of customer communication, we use the live chat tool from WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“WhatsApp”). This serves to protect our legitimate interests in effective and improved customer communication in accordance with Art. WhatsApp works for us on our behalf. The telephone numbers we store on our mobile device are automatically processed on servers operated by Meta companies with their headquarters at 6 Willow Road, Menlo Park, California 1, USA. Only telephone numbers of customers who have previously contacted us via WhatsApp and who have therefore already accepted WhatsApp's terms of use and data protection are stored.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection: USA, Israel, United Kingdom.

There is a decision by the European Commission on an appropriate level of data protection for the USA as a basis for third-country transfers, provided the respective service provider is certified. A certification is available.

Our service providers are located and/or use servers in these countries: Singapore. There is no adequacy decision from the European Commission for these countries. Our cooperation with you is based on these guarantees: European Commission Standard Data Protection Clauses.

 Live chat tool Tidio

If you use the live chat tool to contact us, the data you voluntarily enter there (name, email address, message) will be used in accordance with Art. 6 Paragraph 1 Sentence 1 Letter b GDPR for the purpose of answering the query Processed by us as part of the contract processing. In addition, the use of this tool serves to protect our legitimate interests in effective and improved customer communication in accordance with Art. 6 Para. 1 Sentence 1 Letter f of the GDPR when balancing interests. The data will then be deleted. The live chat tool is provided by Tidio LLC, 149 New Montgomery St 4th Floor, San Francisco, CA 94105, USA (“Tidio”), which acts on our behalf.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection: USA.

There is a decision by the European Commission on an appropriate level of data protection for the USA as a basis for third-country transfers, provided the respective service provider is certified. Until certified by our service providers, data transfer will continue to be based on this basis: standard data protection clauses of the European Commission.

Our service providers are based and / or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission. 

2.4 Data processing for appointment booking

We collect personal data if you voluntarily provide it to us when booking an appointment. Mandatory fields are marked as such, since in these cases we need the data to book an appointment and you cannot send the appointment booking without providing it. Which data is collected can be seen from the respective input forms. Information in free text fields is voluntary and does not have to be filled out to send the appointment booking. We ask that you refrain from providing sensitive data (e.g. health-related information such as illnesses) in the context of such free text fields.

We use the data you provide to book appointments in accordance with Article 6 Paragraph 1 Sentence 1 lit. b GDPR. After the booked appointment has been completed, your data will be restricted for further processing and deleted after any retention periods under tax and commercial law have expired in accordance with Article 6 Paragraph 1 Sentence 1 lit Article 6 paragraph 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.

3. Data processing for the purpose of dispatch processing

For the purpose of fulfilling the contract in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO, we will pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

 Data transfer to shipping service providers for the purpose of shipping notification

If you have given us your express consent to this during or after your order, we will pass on your e-mail address and telephone number to the selected shipping service provider in accordance with Article 6 Paragraph 1 Sentence 1 lit Delivery can contact you for the purpose of delivery notification or coordination.
The consent can be revoked at any time by sending a message to the contact option described in this data protection declaration or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you have provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data that goes beyond this, which is permitted by law and about which we inform you in this declaration.

General Logistics Systems Germany GmbH & Co. OHG
GLS Germany Road 1 - 7
DE-36286 Neuenstein
Germany

United Parcel Service Deutschland S.à rl & Co. OHG
Goerlitzer Strasse 1
41460 Neuss
Germany

Hermes Germany GmbH
Essener Strasse 89
D-22419 Hamburg
Germany

DHL Paket GmbH
Lane 10
53113 Bonn
Germany

DPD Germany GmbH
Wailandt street 1
63741 Aschaffenburg
Germany

4. Data processing for payment processing

For payment processing in our online shop, we work with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data required for the processing of the payment transaction to our technical service providers, who work for us in the context of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for the processing of the payment. This serves the fulfillment of the contract according to Art. 6 para. 1 p. 1 lit. b DSGVO. In some cases, the payment service providers collect the data required for payment processing themselves, e.g. on their own website or via a technical integration into the ordering process. In this respect, the data protection provisions of the respective payment service provider apply.
If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact option described in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and the optimization of our payment processes

Where applicable, we provide our service providers with additional data, which they use together with the data required for payment processing as our processors for the purpose of fraud prevention and optimization of our payment processes (e.g. invoicing, processing of disputed payments, accounting support). Pursuant to Art. 6 (1) p. 1 lit. f DSGVO, this serves to protect our legitimate interests in fraud prevention or in efficient payment management, which outweigh these interests in a balancing of interests.

4.3 Credit check

If we make advance payments (when buying on account), we will obtain identity and credit information from specialized service companies (credit agencies). For this purpose, we transmit your personal data required for a credit check to:

SCHUFA Holding AG
Cormorant way 5
65201 Wiesbaden
Germany

CRIF Bürgel GmbH
Radlkoferstrasse 2
81373 Munich
Germany

Tesch mediafinanz GmbH
White width 5
49084 Osnabrück
Germany

Deltavista GmbH
Freisinger Landstrasse 74
80939 Munich
Germany

arvato infoscore GmbH
Rheinstrasse 99
76532 Baden-Baden
Germany

Creditreform Boniversum GmbH
Hammfeld dam 13
41460 Neuss
Germany

This serves to safeguard our predominant legitimate interests in accordance with Art. 6 Para. 1 S. 1 lit.f GDPR in assessing the creditworthiness and willingness to pay of our potential customers in the run-up to the conclusion of the contract and thus avoiding purchase price losses, and is for the Conclusion of contract required in accordance with Art. 22 Para. 2 lit. a GDPR. Appropriate measures to safeguard your rights, freedoms and legitimate interests are taken into account. You have the opportunity to express your point of view by contacting the contact option described in this data protection declaration and to contest the decision. After the contract has been fully processed, your data processed for this purpose will be deleted unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

4.4 Identity and credit checks when choosing Klarna payment services

Klarna direct debit, purchase on account via Klarna, Klarna installment purchase
If you opt for the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter Klarna), we ask for your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, that we are allowed to transmit the data necessary for the processing of the payment and an identity and credit check to Klarna. In Germany, the Privacy policy Credit agencies named by Klarna may be used. Klarna uses the information received about the statistical probability of a payment default for a balanced decision on the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option mentioned in this data protection declaration. As a result, we may no longer be able to offer you certain payment options. You can revoke your consent to this use of personal data at any time, also vis-à-vis Klarna.

4.5 Identity and credit checks when choosing Billpay payment services (operated by Klarna Bank AB)

If you opt for the payment services of Klarna Bank AB AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter BillPay), we ask for your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR that we are allowed to transmit the data necessary for the processing of the payment and an identity and credit check to Billpay. In Germany, the Billpay privacy policy named credit agencies are used. Billpay uses the information received about the statistical probability of a payment default for a balanced decision on the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option mentioned in this data protection declaration. As a result, we may no longer be able to offer you certain payment options. You can also revoke your consent to this use of personal data to BillPay at any time.

4.6 Identity and credit check when selecting purchase on account via PayOne

If you choose the payment method purchase on account (offered via PayOne GmbH, Lyoner Str. 9, 60528 Frankfurt am Main, Germany (hereinafter PayOne)), we ask for your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR that we may transmit the data necessary for processing the payment and an identity and credit check to PayOne. In Germany, for the identity and credit check, the PayOne privacy policy named credit agencies are used. PayOne uses the information received about the statistical probability of a payment default for a balanced decision on the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option mentioned in this data protection declaration. As a result, we may no longer be able to offer you certain payment options.

4.7 Identity and credit check when selecting purchase on account via PayPal and Ratepay

If you opt for the purchase on account payment method (offered via Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin (hereinafter Ratepay) and PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, 2449 Luxembourg (hereinafter PayPal)), we ask for your consent in accordance with Article 6 Paragraph 1 Sentence 1 lit. In Germany, for the identity and credit check, the Ratepay privacy policy mentioned credit agencies are used. Ratepay uses the information received about the statistical probability of non-payment for a balanced decision on the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option specified in this data protection declaration. As a result, we may no longer be able to offer you certain payment options. Additional information on data protection at PayPal can be found here.

4.8 Use of Collection Service Providers

We pass on your data to an authorized debt collection service provider, Collectia GmbH, Brunnwiesenstr. 4, 94469 Deggendorf, Germany, if our payment claim has not been settled despite a previous reminder. In this case, the claim will be collected directly by the debt collection service provider. This serves to fulfill the contract in accordance with Article 6 Paragraph 1 Sentence 1 lit. b GDPR and to safeguard our legitimate interests in an effective assertion or enforcement of our payment claim in accordance with Article 6 Paragraph 1 Sentence 1 lit. f GDPR.

5. Advertising by email, post

5.1 E-mail newsletter with registration and newsletter tracking

If you register for our newsletter, we will use the data required for this or separately provided by you in order to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 Para. 1 S. 1 lit. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided in the newsletter. After unsubscribing, we will delete your e-mail address from the recipient list, unless you have expressly consented to further use of your data in accordance with Art. 6 Paragraph 1 Sentence 1 lit. is permitted by law and about which we will inform you in this declaration.

We would like to point out that we evaluate your user behavior when sending the newsletter. For this purpose, we also analyze how you use our newsletter by measuring, storing and evaluating opening rates and click rates for the purpose of designing future newsletter campaigns (“newsletter tracking”).

For this evaluation, the e-mails sent contain one-pixel technologies (e.g. so-called web beacons, tracking pixels), which are stored on our website. For the evaluations, we link in particular the following "newsletter data"

  • the page from which the page was requested (so-called referrer URL),
  • the date and time of the call,
  • the description of the type of web browser used,
  • the IP address of the requesting computer,
  • the E-Mail adress,
  • the date and time of registration and confirmation

and the One-Pixel Technologies with your email address or your IP address and possibly a unique ID. Links contained in the newsletter may also contain this ID.

If you do not wish to receive newsletter tracking, you can unsubscribe from the newsletter at any time - as described above.

The information is stored as long as you have subscribed to the newsletter.

5.2 E-mail newsletters without registration and your right to object

If we receive your e-mail address in connection with the sale of goods or services and you have not objected to this, we reserve the right to regularly send you offers for similar products to those already purchased on the basis of Section 7 (3) UWG , from our range by e-mail. This serves to protect our overriding legitimate interests in advertising to our customers within the framework of a balancing of interests.
You can object to this use of your e-mail address at any time by sending a message to the contact option described in this data protection declaration or via a link provided in the advertising e-mail without incurring any costs other than the transmission costs according to the basic tariffs.
After you have unsubscribed, we will delete your e-mail address from the list of recipients, unless you have expressly consented to further use of your data in accordance with Article 6 Paragraph 1 Sentence 1 lit is permitted by law and about which we inform you in this statement.

5.3 Sending out newsletters

The newsletter and the newsletter tracking shown above may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

Our service providers are based and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection: United Kingdom.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection: USA.
There is a decision by the European Commission on an appropriate level of data protection for the USA as a basis for third-country transfers, provided the respective service provider is certified. Until certified by our service providers, data transfer will continue to be based on this basis: standard data protection clauses of the European Commission.

Our service providers are located and/or use servers in these countries: Australia. There is no adequacy decision from the European Commission for this country/these countries. Our cooperation with you is based on these guarantees: European Commission Standard Data Protection Clauses.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection: USA.
There is a decision by the European Commission on an appropriate level of data protection for the USA as a basis for third-country transfers, provided the respective service provider is certified. Until certified by our service providers, data transfer will continue to be based on this basis: standard data protection clauses of the European Commission.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection: Canada, USA

There is a decision by the European Commission on an appropriate level of data protection for the USA as a basis for third-country transfers, provided the respective service provider is certified. Until certified by our service providers, data transfer will continue to be based on this basis: standard data protection clauses of the European Commission.

5.4 Sending evaluation requests by email

If you give us your express consent to this during or after your order in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, we will use your e-mail address to request you to submit an evaluation of your order via the evaluation system we use. This consent can be revoked at any time by sending a message to the contact option described in this data protection declaration or via a link provided in the review request.

The evaluation requests may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

Our service providers are based and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection: United Kingdom

5.5 Postal advertising and your right to object

In addition, we reserve the right to use your first and last name and your postal address for our own advertising purposes, e.g. to send you interesting offers and information about our products by post. This serves to safeguard our legitimate interests, which predominate in the context of a weighing of interests, in addressing our customers with advertising in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described in this data protection declaration.

The advertising mailings are provided as part of a processing on our behalf by a service provider, to which we pass on your data.

6. Cookies and other technologies

6.1 General information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your terminal device and allow us to recognize your browser on your next visit (so-called persistent cookies).

Protection of privacy for end devices
When using our online offer, we use technologies that are absolutely necessary in order to be able to provide the expressly requested telemedia service. The storage of information in your end device or the access to information that is already stored in your end device does not require your consent in this respect.

For functions that are not absolutely necessary, the storage of information on your device or the access to information that is already stored on your device requires your consent. We would like to point out that if you do not give your consent, parts of the website may not be fully usable. Any consent you may have given will remain in effect until you adjust or reset the respective settings in your device.

Any downstream data processing using cookies and other technologies
We use such technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). Through these technologies, IP address, time of visit, device and browser information as well as information about your use of our website (e.g. information about the contents of the shopping cart) are collected and processed. In the context of a balancing of interests, this serves the overriding legitimate interests in an optimized presentation of our offer pursuant to Art. 6 para. 1 S. 1 lit. f DSGVO.

In addition, we use technologies to fulfill the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this data protection declaration. If necessary, we also use technologies that are not listed individually in this data protection declaration. You can find more information about these technologies, including the respective legal basis for data processing, on the Usercentrics platform. You can reach them under this link: https://nikonservice-dresden.de/pages/cookie-anleitung#.

The cookie settings for your browser can be found under the following links: Microsoft Edge ™ / Safari ™ / Chrome ™ / Firefox ™ / Opera ™

If you have consented to the use of the technologies in accordance with Article 6 Paragraph 1 Sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the data protection declaration. Alternatively, you can also access the following link: https://nikonservice-dresden.de/pages/cookie-anleitung#. If cookies are not accepted, the functionality of our website may be restricted.

6.2 Use of Usercentrics Consent Management Platform to manage consents

On our website we set the Usercentrics Consent Management Platform ("Usercentrics") to inform you about the cookies and the other technologies that we use on our website, as well as to obtain, manage and document your legally required consent to the processing of your personal data by these technologies. This is necessary in accordance with Art. 6 Para. 1 Clause 1 lit. c GDPR to fulfill our legal obligation in accordance with Art. 7 Para. Usercentrics is an offer from Usercentrics GmbH, Sendlinger Straße 1, 7 Munich, Germany, which processes your data on our behalf. When you visit our website, the Usersentrics web server saves a so-called server log file, which also contains your anonymised IP address, the date and time of your visit, device and browser information and information on your consent behavior. Your data will be deleted after three years, unless you have expressly consented to further use of your data in accordance with Art. 80331 Paragraph 6 Sentence 1 lit. we will inform you in this declaration.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection: USA.

There is a decision by the European Commission on an appropriate level of data protection for the USA as a basis for third-country transfers, provided the respective service provider is certified. A certification is available.

7. Use of Cookies and Other Technologies

If you have given your consent to this in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, we use the following cookies and other third-party technologies on our website. After the purpose and end of the use of the respective technology by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. You can find more information about your cancellation options in the section "Cookies and other technologies". For more information, including the basis of how we work with each vendor, see each technology. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

7.1 Use of Adobe Services

We use the technologies presented below from Adobe Systems, Software Ireland Limited, Ireland, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Ireland (“Adobe”). The information automatically collected by Adobe technologies about your use of our website is usually transmitted to a server at Adobe, Inc., 345 Park Avenue San Jose, CA 95110-2704, USA and stored there. If your IP address is collected via Adobe technologies, it will be shortened or completely replaced by a generic IP address by activating the appropriate settings before it is stored on Adobe's servers.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection: USA.

There is a decision by the European Commission on an appropriate level of data protection for the USA as a basis for third-country transfers, provided the respective service provider is certified. A certification is available.

Our service providers are based and / or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission. 

 Adobe fonts

For the uniform presentation of the content on our website, data (IP address, time of visit, device and browser information) is collected by the script code "Adobe Fonts", transmitted to Adobe and then processed by Adobe. We have no influence on this subsequent data processing. The data processing takes place on the basis of an agreement between jointly responsible persons according to Art. 26 DSGVO.

7.2 Use of Google services

We use the technologies presented below from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google technologies about your use of our website is usually transmitted to a server at Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA and stored there. Unless otherwise stated for the individual technologies, data processing is carried out on the basis of an agreement concluded for the respective technology between those jointly responsible in accordance with Art. 26 GDPR. Further information about data processing by Google can be found in the Data protection information from Google.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are based and / or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission. 

 Google Analytics

For the purpose of website analysis, data (IP address, time of visit, device and browser information as well as information on your use of our website) is automatically collected and stored with Google Analytics, from which user profiles are created using pseudonyms. Cookies can be used. If you visit our website from the EU, your IP address will be stored on a server located in the EU to derive location data and then deleted immediately before the traffic is forwarded to other Google servers for processing. The data processing takes place on the basis of an agreement on order processing by Google.

For the purpose of the optimized marketing of our website we have the Data sharing settings for "Google Products and Services" activated. In this way, Google can access the data collected and processed by Google Analytics and then use it to improve Google services. The data release to Google within the scope of these data release settings takes place on the basis of an additional agreement between those responsible. We have no influence on the subsequent data processing by Google.

We also use the Google Analytics extension function to create and carry out tests Google Optimize.

For the purpose of optimized marketing of our website, we use the so-called. User ID function. With the help of this function, we can assign your interaction data to one or more sessions on our online presence with a unique, permanent ID and thus analyze your user behavior across devices and sessions.

The extension function of Google Analytics Google signals a so-called "cross-device tracking" enables. If your internet-enabled devices are linked to your Google account and you have activated the “personalized advertising” setting in your Google account, Google can generate reports on your usage behavior (in particular the number of users across all devices), even if you change your device. We do not process personal data in this respect, we only receive statistics based on Google Signals.

For web analysis and advertising purposes, the extension function of Google Analytics uses the so-called. DoubleClick cookie enables your browser to be recognized when you visit other websites. Google will use this information to compile reports on website activity and to provide other services related to website activity.

 Google AdSense

Our website markets space for third-party advertisements through Google AdSense. These advertisements will be shown to you in various places on this website. The so-called DoubleClick cookie is used to display interest-based advertising through the collection and processing of data (IP address, time of the visit, device and browser information and information about your use of our website) as well as the automatic assignment of a pseudonymous UserID, with the help of which interests are determined based on visits to this and other websites.

 Google Ads

For advertising purposes in the Google search results as well as on the websites of third parties, the so-called Google is used when you visit our website Remarketing Cookie is set, which is automatically set by collecting and processing data (IP address, time of visit, device and browser information as well as information about your use of our website) and by means of a pseudonymous CookieID and based on the pages you visit an interest-based Advertising enables. Any further data processing will only take place if you have activated the “personalized advertising” setting in your Google account. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing.

For website analysis and event tracking, we measure using Google Ads Conversion Tracking Your subsequent usage behavior if you reached our website via an advertisement from Google Ads. For this purpose, cookies can be used and data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us such as visiting a website or newsletter registration) are recorded, from which pseudonyms are used Usage profiles are created.

 Google Maps

For the visual representation of geographic information, Google Maps collects data about your use of the Maps functions, in particular the IP address and location data, transmits it to Google and then processes it by Google. We have no influence on this subsequent data processing.

 Google reCAPTCHA

To protect against misuse of our web forms and against spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information and information about your use of our website) and uses a so-called JavaScript and cookies analyze your use of our website. In addition, other cookies stored by Google services in your browser are evaluated. Reading out or saving of personal data from the input fields of the respective form does not take place.

 Google Fonts

For the uniform presentation of the content on our website, the script code “Google Fonts” collects data (IP address, time of visit, device and browser information), transmits it to Google and then processes it by Google. We have no influence on this subsequent data processing.

 Google Tag Manager

Google Tag Manager allows us to manage various codes and services on our website. When implementing the individual tags, Google may also process personal data (e.g. IP address, online identifiers (including cookies)). The data processing takes place on the basis of an agreement on order processing by Google.

By using the Google Tag Manager, various services/technologies can be integrated.
If you do not want the use of individual tracking services and have therefore deactivated them, the deactivation remains for all affected tracking tags that are integrated by the Google Tag Manager.

 YouTube video plugin

To integrate third-party content, data (IP address, time of visit, device and browser information) are collected via the YouTube video plug-in in the extended data protection mode we use, transmitted to Google and then processed by Google, only if you have a Play video.

7.3 Use of Facebook services

 Use of Facebook pixels

We use the Facebook Pixel within the scope of the technologies presented below Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Facebook (by Meta)” or “Meta Platforms Ireland”). With the Facebook Pixel, data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or registering for a newsletter) are automatically collected and stored, from which data is used Usage profiles can be created using pseudonyms. As part of the so-called extended data comparison, information is also hashed and stored for comparison purposes, with which individuals can be identified (e.g. names, email addresses and telephone numbers). For this purpose, when you visit our website, the Facebook pixel automatically sets a cookie, which automatically enables your browser to be recognized when you visit other websites using a pseudonymous CookieID. Facebook (by Meta) will combine this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website use, in particular personalized and group-based advertising.
The information automatically collected by Facebook (by Meta) technologies about your use of our website is usually transmitted to a server at Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. Further information about data processing by Facebook can be found in the Data protection information from Facebook (by Meta).

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

There is a decision by the European Commission on an appropriate level of data protection for the USA as a basis for third-country transfers, provided the respective service provider is certified. Certification exists.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico. There is no adequacy decision from the European Commission for these countries. Our cooperation with you is based on these guarantees: European Commission Standard Data Protection Clauses.

 Facebook analytics

As part of the Facebook Business Tools, statistics on visitor activities on our website are generated from the data collected with the Facebook pixel about your use of our website. The data processing takes place on the basis of an agreement on order processing by Facebook (by Meta). Your analysis serves to optimally display and market our website.

 Facebook Ads (Ads Manager)

We use Facebook Ads to promote this website on Facebook (by Meta) and other platforms. We determine the parameters of the respective advertising campaign. Facebook (by Meta) is responsible for the precise implementation, in particular the decision on the placement of the ads with individual users. Unless otherwise specified for the individual technologies, data processing is based on an agreement between joint controllers in accordance with Art. 26 GDPR. The joint responsibility is limited to the collection of the data and its transmission to Meta Platforms Ireland. This does not include subsequent data processing by Meta Platforms Ireland.

We operate via Facebook on the basis of the statistics on visitor activities on our website created via Facebook Pixel Custom Audiences group-based advertising on Facebook (by meta), by determining the characteristics of the respective target group. As part of the extended data comparison (see above) that takes place to determine the respective target group, Facebook (by Meta) acts as our processor.

On the basis of the pseudonymous cookie ID set by the Facebook Pixel and the data collected about your usage behavior on our website, we operate via Facebook Pixel Remarketing personalized advertising.

Via Facebook Pixel Conversions we measure your subsequent usage behavior for web analysis and event tracking if you came to our website via an advertisement from Facebook Ads. The data processing takes place on the basis of an agreement on order processing by Facebook (by Meta).

7.4 Other providers of web analysis and online marketing services

 Use of Pinterest tag for web analysis and advertising purposes

For web analysis and advertising purposes on Pinterest and on third-party websites, when you visit our website, technologies from Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (“Pinterest”) automatically collects and processes data (IP address, time of visit, device and browser information as well as information about your use of our website Based on events specified by us, such as visiting a website or registering for a newsletter) and using a pseudonymous CookieID and based on the pages you visit, interest-based advertising is possible. Usage profiles are created from the data collected using pseudonyms. Pinterest will combine this information with other data from your Pinterest account and use it to compile reports on website activity and to provide other services related to website use. We have no influence on data processing by Pinterest and only receive statistics based on Pinterest Tag. This allows us to measure your subsequent usage behavior for website analysis and event tracking if you came to our website via a Pinterest ad. The information automatically collected by Pinterest is usually transferred to a server at Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there. Data processing is carried out on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are based and / or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission. 

 Use of Wix statistics for web analysis

For the purpose of website analysis, technologies from Wix Ldt., 40 Namal Tel Aviv St., Tel Aviv 6350671, Israel (“Wix”) are used to collect data (IP address, time of visit, device and browser information, location information and information about Your use of our website) is automatically collected and stored, from which usage profiles are created using pseudonyms. Cookies can be used. The pseudonymized usage profiles will not be combined with personal data about the bearer of the pseudonym without a separate, express consent. Wix works for us on our behalf.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection: Israel, South Korea, USA.

There is a decision by the European Commission on an appropriate level of data protection for the USA as a basis for third-country transfers, provided the respective service provider is certified. A certification is available.

Our service providers are located and/or use servers in these countries: Taiwan, Brazil, Mexico, India, Ukraine, Guatemala, Philippines.
There is no adequacy decision from the European Commission for these countries. Our cooperation with you is based on these guarantees: European Union Standard Data Protection Clauses.

The Visitor Analytics Visitor Recording tool can be used to generate statistics about where you have scrolled and where you have clicked on the website as part of visitor recordings. This function helps us to make the website more user-friendly and to be able to fix technical errors.

 Use of AdRoll retargeting for online marketing

We advertise this website in search results and on third-party websites through our advertising partner NextRoll Ltd., Level 6, 1, Burlington Plaza, Burlington Road, Dublin 4, Ireland (“AdRoll”). When you visit our website, a retargeting cookie is automatically set by AdRoll or its partners, which enables interest-based advertising using a pseudonymous CookieID and based on the pages you visit. Data processing is carried out on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR. We determine the parameters of the respective advertising campaign. AdRoll is responsible for the exact implementation (e.g. the decision on the placement of individual advertisements). The data automatically collected by AdRoll (IP address, time of visit, device and browser information as well as information about your use of our website) may be combined by AdRoll with information from other sources and transmitted to AdRoll advertising partners. In addition, they are usually transferred to a server at NextRoll, Inc., 201 California Street, 5th Floor, Suite 500, San Francisco, CA 94111, USA and stored there.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection: USA.

There is a decision by the European Commission on an appropriate level of data protection for the USA as a basis for third-country transfers, provided the respective service provider is certified. Until certified by our service providers, data transfer will continue to be based on this basis: standard data protection clauses of the European Commission.

 Use of Amazon services for online marketing

About the advertising partner Amazon Europe Core S.à.rl, 8 avenue John F. Kennedy, L-1855, Luxembourg (“Amazon”), we market space for third-party ads on Amazon. These advertisements will be shown to you in various places on this website. Using cookies, Amazon can track the progress of the respective order and, in particular, understand that you clicked on the respective ad and then ordered the product. For this purpose, data (IP address, time of visit, device and browser information as well as information about your use of our website) is collected, transmitted to Amazon and processed by Amazon. We have no influence on this data processing. Data processing is carried out on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR. The information automatically collected by Amazon about your use of our website is usually sent to a server at Amazon, Inc., 410 Terry Ave. North, Seattle, WA 98109-5210, USA and stored there.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are based and / or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission. 

 Using Criteo for online marketing

About the advertising partner Criteo SA, 32 Rue Blanche, 75009 Paris, France (“Criteo”) we advertise this website in search results and on third-party websites. When you visit our website, a retargeting cookie is automatically set by Criteo or its partners, which enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit. Data processing takes place on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR. We determine the parameters of the respective advertising campaign. Criteo is responsible for the precise implementation (e.g. deciding on the placement of the individual ads). The data automatically collected by Criteo (IP address, time of visit, device and browser information as well as information on your use of our website) may be merged by Criteo with information from other sources and transmitted to Criteo advertising partners.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are based and / or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission. 

 Use of AWIN for online marketing

About the advertising partner AWIN AG, Landsberger Allee 104 BC, 10249 Berlin, Germany (“AWIN”), we market space for third-party advertisements. These advertisements will be shown to you in various places on this website. Using cookies, AWIN can track the progress of the respective order and, in particular, understand that you clicked on the respective ad and then ordered the product. For this purpose, data (IP address, time of visit, device and browser information as well as information about your use of our website) is collected, transmitted to AWIN and processed by AWIN. We have no influence on this data processing. Data processing is carried out on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are based and / or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission. 

 Use of Vimeo video plug-in to integrate third-party content

The video plug-in from Vimeo Inc., 330 West 34th Street, 5th Floor, New York 10011, USA (“Vimeo”) data (IP address, time of visit, device and browser information) is collected, transmitted to Vimeo and then processed by Vimeo. Data processing is carried out on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Google Analytics is automatically integrated into the Vimeo video plugin. For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information about your use of our website), from which usage profiles are created using pseudonyms. Cookies can be used. Google Analytics is an offer from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google about your use of our website is usually transmitted to a server at Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA and stored there. If you visit our website from the EU, your IP address will be stored on a server located in the EU to derive location data and will then be deleted immediately before the traffic is forwarded to other Google servers for processing. We have no influence or access to data processing by Vimeo, including the settings and results of Google Analytics.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are based and / or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission. 

8. Social media

8.1 Social plugins from Facebook (by Meta), Twitter, Instagram (by Meta), Pinterest, Whatsapp

Social buttons from social networks are used on our website. These are only integrated into the page as HTML links, so that when you call up our website, no connection is yet established with the servers of the respective provider. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser There you can, for example, press the Like or Share button.

8.2 Our online presence on Facebook (by Meta), Twitter, Instagram (by Meta), Youtube, Pinterest, LinkedIn

Insofar as you have given your consent to the respective social media operator in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, when you visit our online presences on the social media mentioned in the above, your data will be automatically collected and stored for market research and advertising purposes, from which usage profiles will be created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and setting options in this regard to protect your privacy, please refer to the privacy notices of the providers linked below. If you still require assistance in this regard, you can contact us.

Facebook (by Meta) is an offer from Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transferred to a server at Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there . Data processing when visiting a Facebook (by Meta) fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. For more information (Insights data information), see here.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

There is a decision by the European Commission on an appropriate level of data protection for the USA as a basis for third-country transfers, provided the respective service provider is certified. A certification is available.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
There is no adequacy decision from the European Commission for these countries. Our cooperation with you is based on these guarantees: European Commission Standard Data Protection Clauses.

Twitter is an offer from Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland (“Twitter”). The information automatically collected by Twitter about your use of our online presence on Twitter is usually transferred to a server at Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA and stored there.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are based and / or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission. 

Instagram (by Meta) is an offer from Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”) The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually sent to one Servers of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, Menlo Park, California 94025, USA and stored there. Data processing when visiting an Instagram (by Meta) fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. For more information (Insights data information), see here.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

There is a decision by the European Commission on an appropriate level of data protection for the USA as a basis for third-country transfers, provided the respective service provider is certified. A certification is available.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
There is no adequacy decision from the European Commission for these countries. Our cooperation with you is based on these guarantees: European Commission Standard Data Protection Clauses.

YouTube is an offer from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google about your use of our online presence on YouTube is usually transmitted to a server at Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA and stored there.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are based and / or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission. 

Pinterest is an offer from Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (“Pinterest”). The information automatically collected by Pinterest about your use of our online presence on Pinterest is usually transferred to a server at Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are based and / or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission. 

LinkedIn is an offer from LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland (“LinkedIn”). The information automatically collected by LinkedIn about your use of our online presence on LinkedIn is usually transferred to a server at LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA and stored there.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection: USA.

There is a decision by the European Commission on an appropriate level of data protection for the USA as a basis for third-country transfers, provided the respective service provider is certified. Until certified by our service providers, data transfer will continue to be based on this basis: standard data protection clauses of the European Commission.

9. Contact options and your rights

9.1 your rights

As a data subject, you have the following rights:

  • pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified there;
  • pursuant to Art. 16 GDPR, you have the right to immediately request the correction of incorrect or incomplete personal data stored by us;
  • pursuant to Art. 17 GDPR, you have the right to request the deletion of your personal data stored by us, unless further processing is required
    • to exercise the right to freedom of expression and information;
    • to fulfill a legal obligation;
    • for reasons of public interest or
    • required to assert, exercise or defend legal claims;
  • according to Art. 18 DSGVO the right to request the restriction of the processing of your personal data, insofar as
    • the accuracy of the data is disputed by you;
    • the processing is unlawful, but you reject its deletion;
    • we no longer need the data, but you need it for asserting, exercising or defending legal claims or
    • You have objected to the processing in accordance with Art. 21 DSGVO;
  • In accordance with Art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another person responsible;
  • according to Art. 77 DSGVO the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.

Right of objection

Insofar as we process personal data as explained above in order to safeguard our legitimate interests that prevail in the context of a balancing of interests, you may object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you will only have the right to object if there are grounds arising from your particular situation.

After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or if the processing is necessary for the establishment, exercise or defense of serves legal claims.

This does not apply if the processing is for direct marketing purposes. Then we will no longer process your personal data for this purpose.

9.2 Contact options

If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data, as well as revocation of consent given or objection to a specific use of data, please contact us directly using the contact details in our imprint.


2.9. Trade-in/ trade-in name of used devices 

 2.9.1 Digital Service Provider Tern

If you choose to trade in or trade in a device through our website, we use Tern's service to facilitate this process. Tern receives and processes information about your device and personal information needed to complete the exchange process. For more information on how Tern processes your data, see Tern's Privacy Policy.

Tern Eco Limited
159 High Street
High Barnet
Barnet
EN55SU
United Kingdom

9.2 Data Processing 

Tern process your data for purposes based on legitimate business interests, the performance of our contract with you, compliance with our legal obligations and/or your consent.

Tern uses the personal information we collect through our website for a variety of business purposes, as described below. We process your personal data for these purposes in reliance on our legitimate business interests, to enter into or perform a contract with you, with your consent and/or to comply with our legal obligations. We indicate the specific processing grounds to which we rely next to each purpose listed below.

Tern use the information we collect or receive:

  • To send you administrative information. We may use your personal information to send you information about products, services and new features and/or information about changes to our terms and policies.
  • To protect our services. We may use your information as part of our efforts to keep our website safe and secure (e.g. for fraud monitoring and prevention).
  • To enforce our terms and conditions and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.
  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to review the information we hold to decide how to respond.

For other business purposes. We may use your information for other business purposes, such as B. Analyzing data, identifying usage trends, determining the effectiveness of our advertising campaigns and to evaluate and improve our website, products, marketing and your experience. We may use and store this information in an aggregated and anonymized form so that it cannot be associated with individual end users and does not contain any personally identifiable information.

2. 9.3 How does Tern protect your data?

Tern has implemented appropriate technical and organizational security measures to ensure the security of any personal information we process. However, despite all security precautions and efforts to protect your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100 percent secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals or other unauthorized third parties will not be able to bypass our security and unlawfully collect, access, steal or alter your information. Although we will do our best to protect your personal information, any transmission of personal information to and from our website is at your own risk. You should only access the Website in a secure environment.

Contact options and your rights

 As a data subject, you have the following rights:

  • pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified there;
  • pursuant to Art. 16 GDPR, you have the right to immediately request the correction of incorrect or incomplete personal data stored by us;
  • pursuant to Art. 17 GDPR, you have the right to request the deletion of your personal data stored by us, unless further processing is required
    • to exercise the right to freedom of expression and information;
    • to fulfill a legal obligation;
    • for reasons of public interest or
    • required to assert, exercise or defend legal claims;
  • according to Art. 18 DSGVO the right to request the restriction of the processing of your personal data, insofar as
    • the accuracy of the data is disputed by you;
    • the processing is unlawful, but you reject its deletion;
    • we no longer need the data, but you need it for asserting, exercising or defending legal claims or
    • You have objected to the processing in accordance with Art. 21 DSGVO;
  • In accordance with Art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another person responsible;
  • according to Art. 77 DSGVO the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.

Right of objection

Insofar as we process personal data as explained above in order to safeguard our legitimate interests that prevail in the context of a balancing of interests, you may object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you will only have the right to object if there are grounds arising from your particular situation.

After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or if the processing is necessary for the establishment, exercise or defense of serves legal claims.

This does not apply if the processing is for direct marketing purposes. Then we will no longer process your personal data for this purpose.

2.9.4 Contact options

If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data, as well as revocation of consent given or objection to a specific use of data, please contact us directly using the contact details in our imprint.

Privacy policy created in collaboration with Trusted Shops 

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