Nikon Reparatur-Service -Nikon Reparatur-Kostenvoranschlag Kamera, Reparaturkamera

Nikon repair service

  • Regardless of device type (camera, lens, flash), select the number of devices you would like to send in for an error check/estimate.
  • Add a brief error description in the shopping cart. In the checkout area, select your preferred shipping method.
  • Upon receipt, we first determine the cause and repair costs for you. Within 1-2 working days you will receive an error diagnosis including a cost estimate by e-mail. (Please note the FAQ below)

Shipping options selectable in the checkout area

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Own submission without return label only return: €6,90
Send with a parcel service of your choice and only pay for return shipping. Return shipment approx. 1-3 working days with DHL. (Fully insured)

DHL send-in label received by email + return shipment: €9,90
Receive a return label conveniently by email. Submission and return can be tracked seamlessly using Track & Trace. Comprehensive insurance protection for your devices in the event of loss or damage. Delivery periods are approx. 1-3 working days. 

Parcel pick-up by UPS + return shipping DHL: €19,90
Have your submission conveniently picked up from your home or office. A UPS driver will pick up your packed package within the next 2 working days between 09:00 and 17:00. You will receive more detailed information and a time frame for collection from UPS by e-mail. You do not need the shipping label, the driver has already prepared it and attached it to your package. Your submission can be tracked seamlessly via a Track & Trace link sent by email. Outbound and return shipments are covered by Safe & Secure insurance (full insurance protection for your devices in the event of loss or damage). Delivery times are approx. 1-3 working days.

NOTE

Submission label received by email: During our shop opening hours, your send-in label will be created within 5-20 minutes and ready to be printed out in the e-mail inbox as a PDF. Service orders booked outside store opening hours will receive the shipping label by email before 08:30 a.m. on the next working day. Furthermore, all shipping labels are valid for 5 working days. Shop opening times Nikon Service Point Dresden
Mon-Thurs 08:00 - 17:00
Fri 08:00 - 15:00
Closed Saturday (shipping labels will be emailed before 8:30am Monday)

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Own submission without return label only return: €6,90
Send with a parcel service of your choice and only pay for return shipping. Return shipment approx. 1-3 working days with UPS. (Fully insured)


UPS return label received by email + return shipment: €9,90
Receive a return label conveniently by email. Submission and return can be tracked seamlessly using Track & Trace. Comprehensive insurance protection for your devices in the event of loss or damage. Delivery periods are approx. 1-3 working days. 

Parcel pick-up by UPS + return shipping: €19,90
Have your submission conveniently picked up from your home or office. A UPS driver will pick up your packed package within the next 2 working days between 09:00 and 17:00. You will receive more detailed information and a time frame for collection from UPS by e-mail. You do not need the shipping label, the driver has already prepared it and attached it to your package. Your submission can be tracked seamlessly via a Track & Trace link sent by email. Outbound and return shipments are covered by Safe & Secure insurance (full insurance protection for your devices in the event of loss or damage). Delivery times are approx. 1-3 working days.

All shipping prices listed here include VAT.

FAQ

Unfortunately, it is not possible to estimate and communicate repair costs remotely. Errors can be more complex than the error description conveys, but they can also be just as simple. Therefore, our technician will examine your device thoroughly and only then prepare a detailed estimate that lists all the necessary work with working hours and the costs for any spare parts that may be required. We hope that with this procedure we can offer you the best possible support in order to repair your device as quickly as possible.

Our Nikon technicians will individually inspect your device to provide a detailed estimate. You will then receive this cost estimate conveniently by e-mail. (Price estimate creation in 1-2 working days)

The following options are available to you in the cost estimate:

✎ Repair according to estimate.
(Diagnosis fee of 29 € does not apply)

After your written confirmation, we will start the repair.

✎ Send back unrepaired.
(Diagnosis flat rate = €29 due. Not per device, if your order includes 5 devices, for example, €29 will be charged for the entire order)

We will send your device(s) back to you unrepaired.

✎ Professional & free disposal.
(Diagnosis fee of 29 € does not apply)

We will dispose of your device(s) professionally and free of charge.

- Nikon cameras  

- NIKKOR (Nikon) lenses

- Nikon Speedlights

- Nikon accessories (battery packs, remote releases, charging stations, adapters, etc.) 

- Nikon binoculars

Is there still a guarantee? Include a copy of the invoice with the package. It doesn't matter where the devices were purchased.

We only need the defective devices. If the error cannot be localized, then of course all relevant ones.

Please send in your device(s) with the respective protective covers!
Pack your NIKON device safely!


Warranty:
Put the guarantee card and proof of purchase (copy) in the package.  

To be on the safe side, send as few attachments and accessories as possible.

For example, it is not necessary

- Eyecup

- Battery (unless it is not original or the error probably comes from the battery)

- Memory card (unless there are pictures on it that show an error or the error probably comes from the memory card) 

- Camera strap

- Original packaging

- Filters

- Batteries (e.g. flash unit)

- Monitor protection

- Charging cable or charging station (unless these devices have a defect) 

- sun visors

Please allow 2-3 business days for round-trip shipping.

Our Nikon technician will determine the cause and scope of troubleshooting. You will receive an estimate via email within 1-2 business days. Then decide how to proceed.

If the estimate is confirmed, Repair time depends on the error pattern and the associated repair effort, as well as the availability of required spare parts (if necessary).

If there is still a guarantee, simply enclose a copy of the invoice with your package.

It doesn't matter where you bought your devices.

Personal delivery / collection in Dresden, Schweizer Str. 3a is possible during opening hours without an appointment.

Customer Reviews

Based on 228 reviews
82%
(186)
12%
(27)
6%
(14)
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B
Britt S. (Koblenz, DE)
Good and friendly service

My concerns were dealt with quickly and competently, along with nice and friendly contact. Everything was great - gladly again!

G
Götz P. (Muenster, DE)
Repair D5100

I was very satisfied with the processing and the quality of the workmanship. The service fee is incomprehensible.

O
Oleksandr S (Berlin, Germany)
lens repair

The repair was quick and of good quality.

123
Nikon Service Point Dresden Service and Support

Nikon

repair service

Get your equipment repaired quickly when something goes wrong. Nikon offers a range of repair options including fixed price repairs, estimate repairs and repairs under warranty. Loaners are available if needed.

We know how important your devices are to you!

Enjoy full insurance protection, negotiated conditions with our shipping service providers and seamless tracking of your devices via Track & Trace for outward and return shipping. We will also inform you by email as soon as your package has arrived at the Nikon Service Point.


As you would expect, all operations at the Nikon Service Point Dresden are carried out by trained Nikon specialists.

If it is a repair under Warranty is concerned, the product and accompanying documentation will first be checked to ensure that the warranty applies.

If the repair is covered under warranty, the product will go through the standard repair process. Once the process is complete, the product will be shipped or ready for collection. We will inform you about the completion and return shipment via e-mail.  

Paid repair:

Quotations prepared by the Nikon technician can be accepted or rejected at any time.
Refusing a cost estimate will result in your device being returned.

Accepting a cost estimate will result in your device going through the repair process and being shipped back or made available for collection after the repair. We will inform you about the completion and return shipment via e-mail.

Nikon support, service, Nikon advice
BEFORE OR AFTER YOUR PURCHASE

Don't be shy. We are glad to help you if you have questions.

Your Nikon Service Point Dresden
Since 1997
Nikon Services & Support

Do you have questions about a product, compatibility with Nikon accessories, software or a repair?

We will help you and have the right answer for you.

Contact us by phone

☎ +49351 8626290

(Mon-Thu 08:00-17:00, Fri 08:00-15:00)

or simply use the contact form.

Nikon Service Point, Support, Service, Inspektionsservice, Nikon Kamera reparieren, Nikon Objektiv reparieren, NPS, Check & Clean,
Nikon Support, Service, Nikon Service, Nikon reparieren, Nikon Objektiv reparieren

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Your questions via the contact form will be answered by a member of the Nikon Service Team Dresden, usually within 24-48 hours (excluding weekends and public holidays). You will be notified by email once your question has been answered.

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