Nikon repair service

Unfortunately, it is not possible to estimate and communicate repair costs remotely. Errors can be more complex than the error description conveys, but they can also be just as simple. Therefore, our technician will examine your device thoroughly and only then prepare a detailed estimate that lists all the necessary work with working hours and the costs for any spare parts that may be required. We hope that with this procedure we can offer you the best possible support in order to repair your device as quickly as possible.

Our Nikon technicians will individually inspect your device to provide a detailed estimate. You will then receive this cost estimate conveniently by e-mail. (Price estimate creation in 1-2 working days)

The following options are available to you in the cost estimate:

✎ Repair according to estimate.
(Diagnosis fee of 29 € does not apply)

After your written confirmation, we will start the repair.

✎ Send back unrepaired.
(Diagnosis flat rate = €29 due. Not per device, if your order includes 5 devices, for example, €29 will be charged for the entire order)

We will send your device(s) back to you unrepaired.

✎ Professional & free disposal.
(Diagnosis fee of 29 € does not apply)

We will dispose of your device(s) professionally and free of charge.

- Nikon cameras  

- NIKKOR (Nikon) lenses

- Nikon Speedlights

- Nikon accessories (battery packs, remote releases, charging stations, adapters, etc.) 

- Nikon binoculars

Is there still a guarantee? Include a copy of the invoice with the package. It doesn't matter where the devices were purchased.

We only need the defective devices. If the error cannot be localized, then of course all relevant ones.

Please send in your device(s) with the respective protective covers!
Pack your NIKON device safely!

Warranty:
Put the guarantee card and proof of purchase (copy) in the package.  

To be on the safe side, send as few attachments and accessories as possible.

For example, it is not necessary

- Eyecup

- Battery (unless it is not original or the error probably comes from the battery)

- Memory card (unless there are pictures on it that show an error or the error probably comes from the memory card) 

- Camera strap

- Original packaging

- Filters

- Batteries (e.g. flash unit)

- Monitor protection

- Charging cable or charging station (unless these devices have a defect) 

- sun visors

Please allow 2-3 business days for round-trip shipping.

Our Nikon technician will determine the cause and scope of troubleshooting. You will receive an estimate via email within 1-2 business days. Then decide how to proceed.

If the estimate is confirmed, Repair time depends on the error pattern and the associated repair effort, as well as the availability of required spare parts (if necessary).

If there is still a guarantee, simply enclose a copy of the invoice with your package.

It doesn't matter where you bought your devices.

Personal delivery / collection in Dresden, Schweizer Str. 3a is possible during opening hours without an appointment.